Payment, Packaging & Shipping FAQs
General FAQs
Yes, David Bull, Inc. is a proud member and supporter of the BBB.
All David Bull, Inc. are completely handmade and are securely shipped within two weeks after the order is placed.
Your email is and phone number are needed to contact you in the event we are unable to process your order or to confirm delivery information. We do not share any of your personal information with any other party.
No, not unless you specifically ask to receive our newsletter or other information from us.
Yes, for a full review of our return/exchange policy and procedures, please visit our policy.
Payments
Yes. Your credit card data is kept secure during every online transaction with the latest encryption and security protocols.
An incorrect billing address will cause a delay in the shipping of your items.
Sales tax is paid by everyone, not just the residents of Florida. I guess online rules have changed.
Yes. However, orders paid by check or money orders will not be shipped until the funds have been verified. Please send your check or money order for the correct amount (product cost, shipping cost and applicable sales tax of 6.5% for Florida residents) to:
David Bull, Inc.
501 Castle Rdg Aspen,
CO 81611-3501
NOTE: This is a mailing address only. For an appointment in Aspen, CO please email David.
Packaging
All our pieces are presented in a lacquered wooden gift box which is wrapped in bubble wrap and placed in a cardboard box for shipping.
Shipping
3-day Priority Mail via USPS in the continental United States is always FREE!
Since all David Bull products are hand made, you can expect your order to be shipped out within two weeks after you’ve placed your order. Be sure to enter your billing address on a card in good standing, and an address that can be verified, otherwise your order will be delayed.
Tracking Your Package
After your order has been processed, your information verified and the order shipped, a tracking link will be emailed to you by David Bull Inc.
You can track your package at www.USPS.com
Yes, as long as you give us your correct shipping and billing addresses. Normally, the billing address is the address to which your credit card statement is sent.
Special Shipping Options
We do not normally require signatures upon delivery and leaving packages at your front door, back door, pool house is at the discretion of the FedEx driver. However, on orders over $1000 an adult signature will be required. Please contact FedEx at 1-800-GO-FEDEX and provide them with your tracking # and any shipping requests.
Normally no. However, we do offer a Saturday Delivery Option for orders placed via telephone by 3pm EST on Friday. This service costs $45 and is not available everywhere. Please contact us for availability to your city (domestic orders only).
Yes, for an additional $30 (Standard Overnight) we are able to guarantee overnight AM service to most parts of the country. Please call for specific information to your city.
Yes, however, we do not process international orders via our website. If you are interested in purchasing one of our products, please email Customer Service to make shipping arrangements.
Yes we do. Simply put APO or FPO as your city and select 3-Day Express (or free ground for orders over $100) as your shipping service and your package will be sent via USPS Priority Mail.
